Inclusion means little if people are afraid to speak up, challenge decisions or admit mistakes. When leadership relies on fear, micromanagement and control, psychological safety disappears. This article explores the gap between organisations that promote inclusion and managers whose behaviours undermine it, asking why trust, accountability and genuine leadership are essential to building workplaces where people feel safe, valued and able to thrive.

AI is transforming business events, creating new opportunities to improve accessibility, personalise experiences and remove barriers to participation. But technology is not automatically inclusive. Without the right oversight, AI can reinforce existing biases, make exclusion harder to identify and leave people behind. This article explores the risks of AI in business events and why the industry must look beyond innovation to consider accountability, human rights and inclusion

As Türkiye intensifies its crackdown on LGBTQIA2+ communities, the business events industry must confront an uncomfortable question: who gets to belong? From human rights abuses to destination decisions in countries where LGBTQIA2+ people face discrimination, our commitments to inclusion must mean more than words. Welcome without safety is not belonging. It’s time to examine our choices, demand transparency and turn solidarity into action.

Unmute exists because silence in the business events industry is rarely neutral. It often protects power and transfers risk to individuals. This podcast creates space for honest conversations about human rights, accountability, and lived experience — especially where those topics feel uncomfortable. As Unmute enters its next chapter, we’re inviting volunteers and values-aligned sponsors to help shape the conversation, support independent voices, and stand for responsibility o

Inclusion is one of the most frequently used words in the global meetings industry, yet far less attention is paid to the conditions required to make it real. When events cross borders, laws, and legal systems, participation is not experienced equally. From sexuality and gender identity to race, disability, and socio-economic status, inclusion cannot rely on intent alone. It must be designed, guaranteed, and upheld in practice, especially when it becomes inconvenient.

Inclusion was never meant to be optional. Yet across the global meetings industry, it is increasingly treated as a “nice to have” rather than a non-negotiable. When accessibility, LGBTQ+ visibility, or racial equity are dropped to avoid discomfort or risk, neutrality becomes a choice. Inclusion that only exists when convenient is not inclusion at all.

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Unmute Podcast New Intent is proud to announce the official launch of Unmute , a podcast dedicated to exploring human rights, diversity,...

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On June 28, 2025, Budapest witnessed its most striking Pride celebration yet: tens of thousands—by some counts up to 200,000—gathered in...

Each July, Disability Pride Month invites us to reflect not only on how we recognise people with disabilities but also on how we...

In 2023 new intent conducted three international roundtables in three countries, here are the outcomes. 2023 saw three diversity,...

Join New Intent at the 62nd ICCA World Congress in Bangkok. Monday 13th November 2023: 11:30 AM - 12:00 PM The Innovation & Response Room...

We must ask ourselves: what role do business events have in helping society achieve the UN SDGs, and are we genuinely invested?

World Book and Copyright Day, celebrated annually on April 23rd, is dedicated to promoting the value of books and reading and protecting...

World Earth Day is dedicated to raising awareness about protecting our planet and the environment. Its mission is to 'diversify, educate...

In collaboration with the ICCA UK & Ireland Chapter, ABPCO, and mia, New Intent has published the results of its Diversity, Equity, and...